WebApr 11, 2024 · The idea is for organizations to apply their strategic approach to external customer service to their internal service-based interactions. In this sense, the “customer” is the team member in need of assistance, and the “customer service provider” is the team member providing said assistance. WebApr 13, 2024 · An external customer is a customer who purchases a company’s products or services but is not an employee or part of the organization. For example, a person who goes to a retail store and buys merchandise is an external customer. Businesses spend most of their time meeting the needs of external customers to ensure satisfaction.
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